Mandarin Oriental Lodge Group has introduced the appointment of Joanna Flint as chief industrial officer.
The newly created function will oversee the event and execution of the industrial technique of the group whereas additionally taking government accountability for all points of Mandarin Oriental’s buyer expertise.
Flint will take over the tasks of chief advertising officer, Jill Kluge, who retires from Mandarin Oriental in September.
Previous to becoming a member of Mandarin Oriental, Joanna spent 12 years at Google on the whole administration and gross sales management roles, most just lately as managing director – international associate enterprise, with accountability for trade go-to-market and commercialisation for Google’s media and know-how companions in Asia Pacific.
Previous to Google, she was principal guide at Ogilvy Asia Pacific.
This adopted a decade within the journey trade main international eCommerce, CRM and customer support transformation programmes for Singapore Airways and British Airways.
Commenting on the appointment, James Riley, group chief government for Mandarin Oriental, stated: “We’re delighted to welcome Joanna to Mandarin Oriental.
“Her international management expertise, digital experience and understanding of buyer behaviour will strengthen our capability to innovate and improve our place as a frontrunner within the luxurious market.”