Etihad Airways is about to embark on a significant digital transformation following the signing of a landmark multi-year cope with Amadeus.
As a part of the deal, Etihad will implement the complete Amadeus Altéa PSS suite, together with net reserving, income administration and merchandising, knowledge administration and passenger servicing options.
These expertise merchandise can be customised for Etihad over the approaching years and can enhance the expertise of company, employees, journey brokers, Etihad Visitor members and company clients.
Visitors will see new net and cellular channels powered by Amadeus Digital Expertise suite, providing the best consumer expertise doable to buy flight tickets and handle bookings.
Superior retailing capabilities can be developed collaboratively utilizing machine studying to supply company with bespoke choices and personalise their journey expertise.
To modernise retailing capabilities throughout gross sales channels, Etihad has additionally signed for Amadeus Altéa NDC (New Distribution Functionality) and can work with Amadeus to distribute personalised journey affords to company.
Etihad will make its full vary of NDC affords obtainable to Amadeus journey sellers, permitting brokers to see the options of Etihad’s award-winning product extra transparently and the ancillaries that may be purchased.
Mohammad Al Bulooki, chief working officer, Etihad, stated: “The aviation business goes by means of a digital revolution, and Etihad Airways is dedicated to staying on the forefront of that change.
“With Amadeus as a companion, Etihad’s company will be capable of get pleasure from one of the best consumer expertise doable as they e book and handle their flights, with the flexibility to customize their journey to an unprecedented stage.
“Etihad can be excited to push NDC ahead as a way to supply a a lot richer, related and dynamic buying expertise to our commerce companions, and Amadeus is the right companion to help that technique.”