Bartlomiej Mart, basic supervisor at Ascott Rafal Olaya Riyadh tells Breaking Journey Information how he has reshaped operations in response to the Covid-19 pandemic.
Breaking Journey Information: What operational modifications have you ever carried out at Ascott with the intention to proceed working by way of the pandemic?
Bartlomiej Mart: As a part of the celebrated Ascott portfolio, we at Ascott Rafal Olaya Riyadh had been a part of the implementation of a fast, environment friendly, and efficient counter technique, giving us a head-start out there.
From the very early phases, the safety and security of our company and workers grew to become our utmost precedence.
Worldwide and native authorities well being and hygiene protocols had been carried out.
Concurrently, the Ascott globally introduced varied initiatives together with Ascott Cares, contactless check-in and check-out, digitalised providers, together with lodging initiatives, together with work-from-home areas.
Ascott’s international group additionally successfully launched the Ascott Star Rewards App final 12 months, the model’s loyalty program, selling safer and smarter methods for company to guide, redeem and keep linked with Ascott wherever they’re.
From the property standpoint, what was most commendable was the dedication and unity of my groups who considerably contributed to the general success of the disaster administration.
Right now, I can proudly state that the proactive measures taken then, have laid sturdy foundations for our regular stability out there by way of 2020, and is being carried ahead in 2021 amid the underlying pending uncertainties.
BTN: What has been your strategy to tackling the worldwide journey restrictions, specifically the always shifting journey corridors?
BM: World journey restrictions are past our management.
Nonetheless, what we will management is the ‘quick strategic response’ to those conditions.
Our groups have been absolutely devoted in guaranteeing to all the time keep updated.
In the intervening time, as a serviced residence although virtually 70 per cent of our company’ demographic is the lengthy keep base, we are actually additionally specializing in home tourism.
Our excellent location within the coronary heart of the capital of the Saudi Arabia, and a fame for providing world-class hospitality, staycations labored pretty properly for us.
Concurrently, our sturdy gross sales groups had been pushed to reignite and construct rapport with company accounts, creating enticing packages to spice up the footfalls.
Being versatile, supportive, and empathetic with circumstances akin to border closures and flight cancellations additional helped to uplift the arrogance of our company.
BTN: Why is collaboration throughout the worldwide journey trade important to navigating the post-pandemic panorama?
BM: One of the vital essential learnings from the pandemic was the significance of team-effort.
I imagine the silent collaboration throughout the trade is what is going to assist all of us thrive by way of it.
We should grow to be extra alert, progressive, and strategic, as a result of journey is inevitable, and so is the need to discover alternatives.
One different essential facet that can’t be negated, is that the patron drives enterprise.
As hoteliers, we have to collectively perceive buyer behaviours and consumption patterns, which have been altered for the reason that pandemic.
Tourism is just not pushed by one resort model or property alone; it’s an accumulation of belief and confidence that’s collectively constructed by the trade to reshape the journey sector in a protected and sustainable method.
BTN: What traits in journey and tourism do you see rising within the aftermath of the disaster?
BM: As a part of the brand new regular, we now have already witnessed the viral ‘work-from-home’ pattern.
A part of this, was additionally the rise in demand for protected, complete, and work savvy houses.
Ascott’s long-stay sustainable enterprise mannequin and the implementation of strategic improvements like our international digitalisation efforts supplied company the proper area for work and residential.
Our residences characteristic separate residing and eating areas with absolutely practical kitchenettes, whereas the property additionally presents leisure and enterprise facilities for company.
From a property viewpoint, we proceed our efforts to coach our workers to reply to disaster conditions and undertake new methods to strategy potential company.
Presently, there are lots of alternatives to make the most of, which makes it a really attention-grabbing and dynamic surroundings to be in.
Issues are nonetheless evolving with the latest growth of well being passports in varied nations in addition to growing native ‘staycation’ demand.
Service personalisation and versatile strategy to cancellation insurance policies additionally want consideration.
BTN: Have you ever had any constructive modifications in your individual outlook in response to the disaster?
BM: As a part of a worldwide model, we’re assured to adapt and cope even within the midst of a pandemic.
The Ascott Cares initiative allowed us to remain in examine on our rules, with a set of detailed tips and protocols for our workers, company, and distributors.
Amongst different vital actions to say, can be the truth that we had been the primary serviced residence in Riyadh to obtain the accredited Bureau Veritas label.
This label is awarded to companies who’ve carried out insurance policies and procedures aligned with native regulatory necessities, good hygiene, well being, and security practices with help mitigation of the unfold of SARS – CoC-2 (the reason for Covid-19).
Ascott Rafal Olaya Riyadh is taken into account Saudi Arabia’s Main Serviced Residences by voters on the World Journey Awards.
Discover out extra concerning the property on the official web site.